When it boils down to the insurance claims process itself, speed of settlement and process transparency are the key contributors to customer loyalty.
Optimizing the customer experience in all interactions with the brand, service channels, risk management offerings and overall customer life cycle, are important with the satisfaction regarding the claims process as one element that is hard to overlook.
At the same time, the adoption of digital technologies in both the interaction processes and the future offerings themselves, play an increasing role. The possibility to submit and follow up claims in more ways than before is essential in it all, as are smarter and faster insurance claims processing and the future of claim services on more digital devices.
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